Returns & Exchanges

Returns & Exchanges


Returns
If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund, please ensure that the goods are returned in perfect saleable condition, in their original packaging, and with invoice as proof of purchase within 14 days of receipt to: 

St. Piece Studio, Suite 111J, Business Design Centre, 52 Upper Street, London, N1 0QH
 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase.  
Please do not send your purchase back to the manufacturer.  
 
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. ***(how many days)
 
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@stpiece.com.
 
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges
If you need to exchange it for the same item, send us an email at info@stpiece.com and send your item to: St. Piece Studio, Suite 111J, Business Design Centre, 52 Upper Street, London, N1 0QH

 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
 
Shipping
To return your product, you should mail your product to: St. Piece Studio, Suite 111J, Business Design Centre, 52 Upper Street, London, N1 0QH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot; therefore we suggest you arranged a tracked or recorded delivery service. For high-value items we recommend you insure the costs of goods before you send them. We will issue a full refund to the card used when placing the order once the return has been processed. Please allow up to 10-15 days for a full refund from date of receipt of goods.